Terms & Conditions

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you and Hollycorn N.V. (the “Company”, “we”, “us”, or “Neospin Casino”) regarding your use of the Neospin Casino website, mobile platform, and related services (collectively referred to as the “Platform”).

By registering an account or using any part of the Platform, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not register or use our services.

1. General Information

Neospin Casino is operated by Hollycorn N.V., a company licensed and regulated by the Curacao Gaming Control Board under licence number OGL/2023/176/0095. The Platform offers online casino games, including pokies, table games, live casino, and other entertainment products to players who meet the eligibility criteria.

These Terms apply to all users accessing the Platform from Australia or elsewhere. We reserve the right to amend these Terms at any time. The updated version will be published on this page with the new effective date. Continued use of the Platform after changes constitutes your acceptance of the revised Terms.

2. Eligibility and Account Registration

To open and maintain an account with Neospin Casino, you must:

  • Be at least 18 years of age (or the legal age of majority in your jurisdiction, whichever is higher)
  • Be a resident of a jurisdiction where online gambling is legally permitted
  • Not be a resident or citizen of any restricted territory (including the United States, United Kingdom, France, Germany, Netherlands, and certain other countries as determined by us or regulatory requirements)
  • Provide accurate, complete, and truthful information during registration
  • Have only one active account (multiple accounts are strictly prohibited and may result in closure and forfeiture of funds)

During registration, you must create a unique username and strong password. You are responsible for maintaining the confidentiality of your login details. Any activity under your account is your responsibility.

We reserve the right to refuse registration, suspend, or close any account at our sole discretion without prior notice.

3. Identity Verification (KYC) and Anti-Money Laundering (AML)

To comply with regulatory requirements, we may request identity verification documents at any time, including but not limited to:

  • Government-issued photo ID (passport or driver’s licence)
  • Proof of address (utility bill or bank statement)
  • Proof of payment method ownership
  • Source of funds documentation

Failure to provide requested documents within the specified timeframe may result in account suspension and withholding of withdrawals until verification is completed. All personal data is processed in accordance with our Privacy Policy.

We strictly prohibit money laundering, fraud, and other illegal activities. Suspicious transactions will be reported to the relevant authorities.

4. Deposits and Withdrawals in AUD$

  • Deposits: Minimum deposit starts from AU$10 (or equivalent). Deposits are processed instantly via supported methods, including PayID, bank transfers, credit/debit cards, e-wallets, and cryptocurrencies.
  • Withdrawals: Withdrawals are subject to verification and internal checks. Processing times vary by method – most e-wallets and crypto withdrawals are completed within hours, while bank transfers may take 1–5 business days.
  • Withdrawal limits depend on your VIP level and verification status. All winnings and balances are held in your account currency (primarily AUD$ for Australian players).
  • We do not charge fees for deposits or withdrawals, but third-party payment providers may apply their own fees.

You may only withdraw funds from your own deposited money and winnings. Bonus funds are subject to wagering requirements before withdrawal.

5. Bonuses and Promotions

All bonuses, free spins, and promotions are subject to specific Bonus Terms and Conditions, which form part of these Terms. Key rules include:

  • Wagering requirements (typically 40x for bonuses and winnings from free spins)
  • Maximum bet limits while wagering
  • Game contribution percentages (e.g., slots usually contribute 100%, while some games contribute less or none)
  • Time limits for completing wagering
  • Prohibition of bonus abuse, including opposite betting or using multiple accounts

We reserve the right to cancel bonuses, winnings, or close accounts in cases of abuse or breach of terms. All promotions are offered at our discretion and may be withdrawn at any time.

6. Gameplay, Fairness and Game Rules

All games on Neospin Casino use certified Random Number Generators (RNG) and are regularly audited for fairness. Game rules are available within each game.

You must play responsibly and not attempt to manipulate games, use bots, scripts, or any unfair advantage. Any such activity will result in immediate account closure and forfeiture of all balances.

Jackpots and progressive prizes are paid in full according to the game provider’s rules.

7. Account Closure, Dormancy and Termination

You may close your account at any time by contacting customer support. Upon closure, any remaining balance will be paid out (subject to verification and applicable terms).

Inactive accounts (no login or activity for 12 months or more) may be considered dormant. We may charge a monthly maintenance fee or close the account after reasonable notice.

We may suspend or terminate your account immediately if you breach these Terms, engage in fraudulent activity, or for any other reason we deem necessary for security or regulatory compliance.

8. Limitation of Liability

To the maximum extent permitted by law, Neospin Casino and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform.

We do not guarantee uninterrupted access to the Platform and are not responsible for technical issues, communication failures, or losses caused by third-party service providers.

Your use of the Platform is at your own risk. Gambling involves financial risk – only play with funds you can afford to lose.

9. Intellectual Property

All content, logos, software, and materials on the Platform are owned by us or our licensors and are protected by copyright and other intellectual property laws. You may not copy, modify, or distribute any part of the Platform without our prior written consent.

10. Complaints and Dispute Resolution

If you have a complaint, please contact our customer support team first via live chat or email at [email protected]. We aim to resolve complaints fairly and promptly.

If a dispute cannot be resolved internally, it may be referred to the Curacao Gaming Control Board or an independent alternative dispute resolution service as per regulatory requirements.

These Terms are governed by the laws of Curacao. Any disputes shall be subject to the exclusive jurisdiction of the courts of Curacao.

11. Miscellaneous

  • These Terms, together with the Privacy Policy, Responsible Gambling Policy, and Bonus Terms, constitute the entire agreement between you and us.
  • If any provision is found to be invalid, the remaining provisions remain in full effect.
  • We may assign or transfer our rights and obligations under these Terms.

Important Notice for Australian Players

While Neospin Casino holds an international licence, please note that online casino services may be subject to restrictions under Australian law. By using our Platform, you confirm that you are doing so legally in your jurisdiction and accept full responsibility for compliance with local laws.

We strongly encourage you to review our Responsible Gambling page and use the available tools to stay in control.

Thank you for choosing Neospin Casino. We are committed to providing a fair, secure, and enjoyable gaming experience.

Play responsibly. For players 18 years and over only.

Last Updated: April 2026

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