Privacy Policy

At Neospin Casino, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal data when you visit our website, create an account, or use our gaming services.

We operate under a Curacao Gaming Control Board licence and adhere to high standards of data protection. While we are not directly subject to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), we follow internationally recognised best practices to ensure your information remains secure and is used only for legitimate purposes.

By using Neospin Casino, you consent to the practices described in this Privacy Policy. Please read it carefully. If you do not agree with any part of it, you should not use our services.

Information We Collect

We collect several types of personal information to provide, improve, and secure our services:

Identity and Contact Information: Full name, date of birth, email address, phone number, residential address, and government-issued identification documents (such as passport or driver’s licence) for account verification and KYC (Know Your Customer) procedures.
Financial Information: Payment method details, bank account information, transaction history, and cryptocurrency wallet addresses (where applicable). We do not store full credit card numbers.
Technical and Usage Data: IP address, device type, browser information, operating system, cookies, login times, pages visited, and interaction with our games and platform.
Gaming Data: Your betting history, game play statistics, bonus usage, and winnings.
Communication Data: Messages you send to our customer support team via live chat or email.
Marketing Preferences: Your choices regarding receiving promotional offers, newsletters, and personalised bonuses.

We may also collect sensitive information (such as proof of identity) when required by gambling regulations or anti-money laundering (AML) laws.

How We Use Your Information

We use your personal data for the following purposes:

To create and manage your gaming account
To process deposits and withdrawals in AUD$ and other currencies
To verify your identity and comply with legal and regulatory obligations (including KYC, AML, and responsible gambling requirements)
To provide and improve our gaming services, including personalised game recommendations
To send important account notifications, transaction confirmations, and customer support responses
To offer bonuses, promotions, and loyalty rewards tailored to Australian players
To detect and prevent fraud, money laundering, and other illegal activities
To analyse website usage and enhance user experience
To comply with applicable laws and respond to lawful requests from regulators or authorities

Legal Basis for Processing

We process your data based on:

Contractual necessity (to provide our services)
Legal and regulatory obligations (gambling licence requirements)
Legitimate business interests (improving our platform and preventing fraud)
Your consent (for marketing communications and certain cookies)

Sharing and Disclosure of Your Information

We may share your personal information with trusted third parties in the following situations:

Service Providers: Payment processors, game providers, hosting companies, and analytics services that help us operate the platform.
Regulatory Authorities: When required by law, including the Curacao Gaming Control Board or other gambling regulators.
Legal Compliance: To law enforcement agencies, courts, or government bodies if we are legally obligated to do so.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business.

We do not sell your personal information to third parties for marketing purposes. All third-party partners are contractually obligated to protect your data and use it only for the purposes we specify.

Data Security

We take the security of your personal information seriously. We implement industry-standard security measures, including:

Advanced SSL encryption for all data transmissions
Secure servers and firewalls
Regular security audits and penetration testing
Strict access controls for staff who handle personal data
Employee training on data protection

Despite these measures, no system is completely impenetrable. We encourage you to use strong, unique passwords and enable two-factor authentication where available.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, remember your preferences, analyse traffic, and deliver personalised content and advertisements. You can manage your cookie preferences through your browser settings or our cookie consent banner.

Your Rights

You have the following rights regarding your personal information:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data (subject to legal and regulatory retention requirements)
Withdraw consent for marketing communications at any time
Object to certain types of data processing
Lodge a complaint with us or relevant data protection authorities

To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by gambling and financial regulations (typically 5–7 years after account closure for compliance reasons). After this period, we securely delete or anonymise your data.

International Data Transfers

Your data may be processed and stored in countries outside Australia, including the Netherlands Antilles (Curacao). We ensure appropriate safeguards are in place to protect your information during such transfers.

Children’s Privacy

Our services are intended for individuals aged 18 and over only. We do not knowingly collect personal information from children under 18. If we become aware that such data has been collected, we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a new “Last Updated” date. We encourage you to review it periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Data Protection Officer at:

Email: [email protected]

Live Chat: Available 24/7 on our website (logged-in users)

We will do our best to respond to your inquiry promptly and resolve any issues fairly.

Thank you for trusting Neospin Casino with your personal information. Your privacy and security are our top priorities.

Play responsibly. For players 18 years and over only.

Last Updated: April 2026